Frequently Asked Questions
Everything you need to know about shopping with San José Made
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain personalized or perishable goods may be exempt from returns.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order ships, you will receive an automated email containing a link to your tracking information. You can also log into your account on our website to view your order history and status.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with responsible manufacturers and local artisans to ensure that our products meet high standards for quality and ethical production.